Privacy Policy

Detailed description of goods and/or services 
Atomix IT Solutions Pty Ltd trading as Atomix Vapes is a business in the electronic cigarette industry that sells personal vaporizing devices and liquids.

Delivery policy 
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email. We make use of The Courier Guy, most orders are shipped out on a overnight service. If orders are placed before 9:00am on a weekday and are destined for a local delivery within Johannesburg we will endeavor to have your package delivered on the same day or the next morning.

Export restriction 
The offering on this website is available to South African clients only. For orders outside of South Africa we require clients to please contact monique@atomixit.co.za and for your own shipping to be arranged.

Return and Refunds policy 
The provision of goods and services by Atomix IT Solutions Pty Ltd is subject to availability. In cases of unavailability, Atomix IT Solutions Pty Ltd will refund the client 
in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. Certain products carry different warranties and exclusions, for more details please mail us on support@atomixvapes.co.za for specific warranty or return details.

Customer Privacy policy 
Atomix IT Solutions Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal 
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: 
http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted 
Payment may be made via Visa, MasterCard or by bank transfer into the Atomix IT Solutions Pty Ltd bank account, the details of which will be provided on request.

Card acquiring and security 
Card transactions will be acquired for Atomix IT Solutions Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details 
Customer details will be stored by Atomix IT Solutions Pty LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency 
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility 
Atomix IT Solutions Pty LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile 
This website is governed by the laws of South Africa and Atomix IT Solutions Pty LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation 
Atomix IT Solutions Pty LTD may, in its sole discretion, may change this agreement or any part thereof at any time without notice.

Company Information 
This website is run by Atomix IT Solutions Pty LTD based in South Africa trading as 
Atomix Vapes and with registration number 2012/002762/07, Duane Matthee and Monique Matthee as Directors.

Atomix IT Solutions Pty contact details

Company Physical Address: 
Shop 3, Allen Glen Shopping Centre 
Allen Grove 
Kempton Park 
1619 

Email: support@atomixvapes.co.za 
Telephone: +2711 394-8747

Need Help? Chat with us